MATUTINE website (our “Site”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Site (collectively, the “TOS”). Please read the TOS carefully before placing any orders on matutine.com
MATUTINE is a patented trading name, registered in UAE, FZCO with a trade license number 7655. In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about MATUTINE Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 however. We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Registration To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@matutine.com. We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify MATUTINE immediately of any breach of security or unauthorized use of your account.
Please refer to our Privacy Policy for information about how we use your data.
Eligibility to Purchase In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet MATUTINE terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to MATTINE, whose applications are acceptable to us and who have authorized Matutine to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Matutine reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Matutine feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/ debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy for further information about how we use your data.
Orders All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. MATUTINE offers products for sale that are in stock and available for dispatch at our showroom location as well as custom made to order pieces. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once MATUTINE will make stock. Your rights regarding Advance Purchase are the same as those for any other purchase at Matutine. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. If you have purchased made-to-order piece from our website please read the conditions carefully as the refund and return policy is different from the rest of the items on the website.
MATUTINE will store a record of your transactions for a minimum of one year.
Pricing Policy Prices shown on the Site are in AED, Emirati dirham. All the prices are inclusive of VAT. Should you choose to change the currency, we do not hold responsibility for currency exchange fluctuations. From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
Customers purchasing from a country that is not UAE, we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in UAE, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Acceptance of your order Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and MATUTINE will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in UAE. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Payment We accept Visa, MasterCard, Paypal and Apple pay. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to MATUTINE, we will not be liable for any delay or non- delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered MATUTINE user, we can securely store your credit/debit card details on our systems if you wish to do so. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple, and secure, MATUTINE uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Promotion Codes
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Insurance and Delivery
You will own the goods on and from the later of the point in time when:
(a) we receive payment in full, or (b) we deliver the goods to you.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by MATUTINE, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us. Aramax, FEDEX, Ups or any other designated shipping provider that we use can deliver to certain destinations without collecting a signature. Please note, that if no signature is collected, you agree to our terms and conditions and. confirm that MATUTINE can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, UPS/Aramex/Fedex or other shipping provider may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsate. Please note that we aim to dispatch all orders within 48 hours for in stock items and 5-7 working days for made to order items. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. MATUTINE is not responsible for any delays caused by destination customs clearance processes.
We will not be liable for delays caused by the unforeseen events.